Is Publishing The Next Dinosaur?
3 May 2012

Is Publishing The Next Dinosaur?

There's a thoughtful piece in this week's Economist reviewing Repeatability - a new book by two Bain alumni: Chris Zook and James Allen.  the central thesis is a very sensible one - that sticking to what you are good atRead More
Why Can’t All Hotel Meeting Rooms Be This Cool?
2 May 2012

Why Can’t All Hotel Meeting Rooms Be This Cool?

Having spent a frustrating afternoon trying to find an inspiring and energizing meeting space for a workshop I stumbled across the Ideation Space at the Crowne-Plaza in Amsterdam - it is a revelation.  Why cant all hotels offer workshop spacesRead More
Harnessing Superb Service
1 May 2012

Harnessing Superb Service

When you are a marketer of intangible products - service is you most important value lever.  Joe Pine has been talking about the experience economy for decades - and it seems that the world is waking up to his wisdomRead More